Returns & Exchanges

Returns & Exchanges

Please contact us (Felicegals@outlook.com) if you would like to return or cancel your order.


If circumstances changed or you for some reason were not 100% satisfied with your purchase just contact me within 30 days and for returns unrelated to quality, $100 will be deducted as a replenishment fee. Buyer pays the return fee.

Once your package has arrived at our facility it will take a few days for us to process your request. During this period our warehouse staff will verify and account for everything you have sent us.

As soon as we get a confirmation from our warehouse, we will get in touch with you via email to confirm we have received your return and finalize the process.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Note: Customized and engraved items are not allowed to be returned!

You will be responsible for paying for your own shipping costs for returning your jewelry. Shipping costs are non-refundable.

SHIP WITH TRACKING AND SIGNATURE REQUIRED. THANK YOU FOR YOUR UNDERSTANDING.

WARRANTY

All items come with a 1-month (30 days) warranty. During this period you can either return your item(s) for a refund, get a replacement, or make an exchange. We will provide a prepaid shipping label if the defective item must be shipped back to us.

Returns & Exchanges

Returns & Exchanges

Please contact us (Felicegals@outlook.com) if you would like to return or cancel your order.

If circumstances changed or you for some reason were not 100% satisfied with your purchase just contact me within 30 days and for returns unrelated to quality, $100 will be deducted as a replenishment fee. Buyer pays the return fee.

Once your package has arrived at our facility it will take a few days for us to process your request. During this period our warehouse staff will verify and account for everything you have sent us.

As soon as we get a confirmation from our warehouse, we will get in touch with you via email to confirm we have received your return and finalize the process.

Note: Customized and engraved items are not allowed to be returned!

You will be responsible for paying for your own shipping costs for returning your jewelry. Shipping costs are non-refundable.

SHIP WITH TRACKING AND SIGNATURE REQUIRED. THANK YOU FOR YOUR UNDERSTANDING.

WARRANTY

All items come with a 1-month (30 days) warranty. During this period you can either return your item(s) for a refund, get a replacement, or make an exchange. We will provide a prepaid shipping label if the defective item must be shipped back to us.