FAQ

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size charts. They’re located underneath the available sizes for each of our products.

https://felicegals.com/pages/size-chart

Can I cancel my order?

We completely get it, we change our minds too! All the orders can be cancelled within' 36 hours for free. All the ring are made to order and 100% hand-made, so once the production begins, we will charge $100 / ring for cancellations.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Do you guys offer payment plans?

Yes! We offer payment plans with 0% interest up to 24 installments. Please contact us at support@felicegals.com for details!

Can I alter the details of the rings? Can I do a different center stone?

Of course! We offer all kinds of customizations! Please contact us at support@felicegals.com for details!

Shipping, Returns, Exchanges & Warranty

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

All items are made to order for each customer. Please allow 3-4 weeks after purchase for shipping.


All standard shipping are free within the United States.


All orders shipped with USPS Express.


All rings are shipped with tracking, insurance, and SIGNATURE REQUIRED.


For international shipments, each customer is responsible for any customs/duties taxes that are required. 

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Do you offer warranty? What is it like?

EVERY PURCHASE MADE AT FELICEGALS INCLUDES OUR - FREE WARRANTY
We stand behind the quality and craftsmanship of our jewelry. Our warranty includes:


All repairs and resizing (No less or more than 1 size) within 90 days of purchase.
Correcting any manufacturing defects.

Our manufacturing warranty does not include:
The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
Damage due to wear such as worn or bent prongs or the resulting loss of gemstones.
Theft or loss of the ring.

Please note that all fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Precious metals, especially prongs, wear down over time and may require restoration work as part of normal maintenance. Our manufacturing warranty excludes coverage for wear and tear, maintenance, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

How do I return/exchange my ring?

We offer a 30-day hassle-free return policy. 


PLEASE CONTACT US FIRST( E-mail: support@felicegals.com) before returning any items and we will give you instructions on returning them. All items must be sent to the address below. A refund will be issued minus shipping and restocking fees. Refund is not guaranteed if we are not contacted before item is shipped. 


Returned products must not show signs of wear and tear, marks and scratches, or have any kind of damage. 


Our return policy EXCLUDES custom orders, engraved items, and items broken or damaged after receipt.


You will be responsible for paying for your own shipping costs for returning your jewelry. Shipping costs are non-refundable. 


SHIP WITH TRACKING AND SIGNATURE REQUIRED.

Get in touch

Have questions about your order, or a general enquiry?