My search for an engagement ring started on foot in the big box stores because I was leery about such a purchase online sight unseen. But, after a ton of searching I came up with nothing. It was just a bunch of the same cookie cutter rings at every store and the prices were ridiculous. I was looking for something unique and special that fit my budget. She is not "conventional" and I knew in the realm of what she wanted and I was just not finding it. With hesitation I turned my search to online. I visited a few sites that seemed promising, but, after sending out a few inquiry emails/review searching i was not impressed by responses back, or, the complete lack of responses even.
In comes Abby from Felicegals. I cant say enough about her quick, thorough, and just overall amazing communication and customer service through this entire important process!
She would consistently respond to all my emails within a 24hr time frame. Her responses were very detailed answering any questions I had. She was able to provide several photo mockups through the design process as I made changes or requested how something might look.
I have NEVER had such an amazing customer service experience when buying something online. Being such an important large purchase for me having Abby for sure put me at ease that everything was going to turn out amazing!
Once I decided on a final design choice she made sure everything was correct with me, twice. After ordering she was sure to keep in constant contact with me to let me know the status of my ring as it was being made.
The ring showed up exactly when the tracking had said it would.
I was still a little nervous when opening it about how it would look, and, WOW. I was astonished! It was EXACTLY as we had discussed and designed. The photos I had seen prior did it no justice. In person it was substantially more impressive and the quality was fantastic.
This ring would have easily cost DOUBLE if i had tried to source it at a store with all the added overheads, markups, commissions etc., and, I dont even know if it would have come out this perfect.
Her response at the proposal:
Screams, tears, excitement....
"Its perfect!" "How did you find this!" "I've never seen another ring like this!" She's been complimented on it every single day in person and online (she loves her social media lol) since I proposed and couldn't be happier!
Felicegals and Abby really came through and I cant recommend them enough! You wont be sorry if you choose them!
The ONLY thing I changed/had issue with was the the presentation box it came in. (Which is not a big deal at all) but, its like an olive green and I found it to be very unflattering/ complimentary to what was inside. I wish they had offered a box color choice. Also, my particular ring was a stack set of 3 and the box it came with only had one slot. It just didn't present well in it. I just went on Amazon and got a black one with 3 slots for like 12$ and it displayed perfectly.